Mobile authentication Administrators can configure mobile devices to use different levels of authentication. Customizing the mobile login page is not supported. To use multi-provider SSO, the multi-provider SSO plugin must be enabled. The following authentication options are not supported or have limited support for mobile: SAML 2.0 plugin: Not supported for mobile. Kerberos: Native mobile apps do not support Kerberos authentication. Okta: Using the Okta app to launch the ServiceNow app is not supported. You can, however, launch the native mobile apps using the web version of Okta as long at the multi-provider SSO plugin is enabled. Mobile multifactor authenticationUsers can access an instance on a mobile device - with either the mobile app or a mobile browser - using multifactor authentication (MFA). The Integration - Multifactor Integration plugin [com.snc.integration.multifactor.authentication] must be active for MFA to apply to mobile authentication.Mobile single sign onThe mobile app leverages federated login when using the multi-provider SSO plugin.Configure mobile app session timeoutThe native mobile app times out after a certain amount of inactivity. Sessions are considered active if the app is in the foreground or if the app is processing a long running task in the background. Administrators can configure the length of time it takes for the app to time out. Enable e-signature for approvals on mobileAdministrators can configure e-signature to enforce approvals with passwords or biometrics.