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View a searcher

View a searcher

Searchers specify where to locate information for a contextual search, such as knowledge and catalog items.

About this task

Searcher records are read-only, but you should be aware of the searchers available so you can select the correct one when defining contextual searches.

Procedure

  1. Navigate to Contextual Search > Searchers, then open a record.
    Contextual Searcher Configuration
  2. Use the Search Resources related list to inspect the sources which define the information areas to search.
    For example, incident deflection uses the knowledge and catalog searcher which includes knowledge and catalog resources.

What to do next

Search resources can also contain properties, refining the resource further. For example, the knowledge search resource contains a Sort order property to specify that the search results are returned sorted by relevance.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.