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Application support for domain separation

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Application support for domain separation

Not all ServiceNow applications support domain separation in the base system. Some supported applications include limitations on the data and administrative settings that can be domain separated.

Domain Separation support levels

While some applications include architectural support for domain separation, they may not have support for domain separated administration and workflows. For this reason, ServiceNow applications are defined with the following support levels.

These definitions delineate the Domain Separation support level system, which operates from the perspective of actual use cases and personas.
Data only

The application supports the data security model of separating visibility of data from one domain to another.

Level 1
Level 1 support targets tenant domain Requestor use cases. This means that an application has been designed to support Requestor activities within tenant domains.
Level 2
Level 2 support targets tenant domain Fulfiller use cases. This means that an application that supports Level 2 Domain Separation can be used by the Fulfiller within the tenant domains. An application with Level 2 domain support includes Level 1 (Requester) and Level 2 (Fulfiller) support. The entire application can be used as a tenant domain-owned application.
Level 3
Level 3 support targets the tenant domain administrator use cases. Applications with Level 3 Domain Separation support have been designed with prescriptive Domain-Separated configuration capabilities which can be administered by a tenant domain administrator.
Supported feature Data only Level 1 Level 2 Level 3
Supported tenant domain user role. Data only Requester Fulfiller Administrator
Data can be domain separated. supported supported supported supported
Domain column is present for base system application tables. supported supported supported
Domain-specific configuration is managed by instance owner. supported supported supported
Tenant domains can manage their own application data. supported supported
Application properties are domain aware when needed. supported supported
Business logic and processes can be domain separated by instance owner. supported supported
Business logic and processes can be administered by tenant domain. supported
Table 1. Application support for domain separation
Product Suite Application Support level Notes
Business Management Agile Development Level 1 Product models are not domain separated. System properties cannot be domain separated.
Application Portfolio Management No support
Asset Management Level 1 License calculations are supported in the global scope only.
Coaching Loops Level 1
Cost Management No support
Compliance Data only
Data Certification Data only
Demand Management No support
Financial Management No support
Governance, Risk, and Compliance Data only
Managed Documents Data only
Project Portfolio Suite Data only Architectural support only. Certain properties cannot be domain separated.
Project Portfolio Suite with Financials Data only
Release Management Level 1
Structured Problem Analysis Level 1
Test Management No support
Vendor Performance No support
IT Service Management Benchmarks No support
Change Management Level 1 Change Advisory Board (CAB) workbench does not support domain separation.
Contract Management Level 1
Expense Line Data only
Virtual Agents No support
Incident Alert Management Data only Can be separated through customization.
Incident Management Level 2
On-Call Scheduling Level 2
Password Reset Level 2
Problem Management Level 2 Task-outage relationship includes architectural support only.
Procurement Level 1
Product Catalog No support
Service Catalog Level 2 Service Catalog administration is not domain separated. However, items can be domain separated through the user interface. Tasks created are domain separated.
Service Desk Level 1
Service Level Management Level 2
Smart Workspaces No support
Software Asset Management Level 1 Only the alm_asset table is domain separated.
Survey Management Data only Architectural support only.
Service Portfolio Management Data only Architectural support only.
IT Operations Management Cloud Management No Support
Credentials Data only
Discovery Level 2
Event Management Level 1
Release Automation No support
Service Analytics Level 1
Service Mapping Level 1
Now Platform Assessments Level 2
Contextual Search Level 2
Automated Test Framework Level 1 Because application tables are not domain separated, data is not visible in child domains.
Connect Level 1 Connect Chat is supported within each domain only. Connect Support dashboard and queues do not support Domain Separation.
CMDB Level 2 Certain classes, identifiers, and CI relationship types are not domain aware due to platform limitations.
CMDB Health No support
Content Management System Data only Can be separated with customization.
Dashboards Data only Architectural support only.
Delegated Development Level 1 Application Administration must be enabled.
Dependency Views Level 1
Edge Encryption Data only Architectural support only.
Homepages Data only
Integrations with third-party applications and data sources Data only
Knowledge Management Level 2
Live Feed Level 2
Mobile Level 2
Notifications Level 2
ODBC Driver Data only The ODBC user domain restricts access to data.
Orchestration Data only Additional support possible, but depends on use case.
Platform Security Level 2
ServiceNow® User Interface Level 2
Script Debugger Level 2
Self-service Level 1
Service Portal Data only Architectural support only.
Time Card Data only Can be separated with customization.
Visual Task Boards Data only
Web services Data only Additional support possible, but depends on use case.
Workflow Data only Additional support possible, but depends on use case.
Performance Analytics and Reporting Performance Analytics Level 3 Can be domain separated, except for separated properties.
Reporting Level 2
Security Operations Security Incident Response Level 2
Security Operations Integrations Level 2 Supported for a single instance of integration.
Threat Intelligence Level 2
Trusted Security Circles Level 2
Vulnerability Response Level 2
Service Management Customer Service Management Level 2
Facilities Service Management Data only
Field Service Management Level 1
Finance Service Automation Data only
HR Service Delivery Level 1
Legal Service Management Data only
Marketing Service Management Data only
Planned Maintenance Data only
Request Management Level 1
Service Management Core No support
ServiceNow Communities Level 2
State Flow Data only