Create a calendar report in the Report Builder

Calendar reports

Calendar reports display date-driven events on a calendar.

Figure 1. Calendar report

You can highlight calendar events by relevant criteria such as priority, status, or escalation. Events that have no end date have a duration of one hour.

Limitations

  • Calendar reports with an updated look-and-feel are not supported in Internet Explorer 8, which displays an older version of calendars.
  • Events that started more than 30 days before the first day visible on a calendar are not displayed on the calendar.
  • To view more or fewer days, edit the glide.report.calendar.max_days_back property. See Reporting properties.
    Note: Performance may degrade if this value is too large.

Create a calendar report in the Report Builder

Create a calendar report to display date-driven events on a calendar.

Before you begin

Role required: itil, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.

Procedure

  1. Navigate to Reports > Create New.
  2. Fill in the fields, as appropriate.
    Field Description
    Name Enter a name for the report.
    Detailed description Click this icon to enter a report description.

    This description appears when users point to the question mark icon () for the report when the report is on a dashboard in the edit mode.

    Data Select the table or report source containing the data that you want to report on.
    Type Select Calendar.
    Calendar by Select the type of date-driven event to display on the calendar.

    For example, select Planned end date to view events on the date that they are scheduled to end.

  3. Click Run to view the calendar report, or click Save to save the report.

What to do next

Disable new calendar reports

To use the version of calendars from releases prior to Helsinki, disable the new calendar version. Reasons to use the old calendar include having scripts that are incompatible with the new calendar and preference for the style of the older calendar. The updated calendar is also not supported in Internet Explorer versions 7 and 8.

Before you begin

Role required: report_admin or admin

Procedure

  1. Navigate to Reports > Administration > Properties.
  2. Add the glide.report.new_calendar system property, and set it to false.
    See Reporting properties.
    Note:

    If this system property is set to true, it is supported only in the classic UI. Click Switch to classic UI in the report designer.