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Sample field value duration script

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Sample field value duration script

Review the existing Incident Open metric definition to see how you can create your own custom metric.

This script either provides a duration value or stops processing durations (sets the answer variable to false) when an incident is closed.

// script can set answer to false to terminate processing of the metric
    // mi - MetricInstance
    // answer
    if (! {
    answer = false;
    gs.log("Closing field durations");
    function closeDurations(current) {
    var gr = new GlideRecord('metric_instance');
    gr.addQuery('id', current.sys_id);
    gr.addQuery('calculation_complete', false);
    gr.addQuery('definition.type', 'field_value_duration');
    while ( {
    gs.log("closing: " + + " for: " + current.number);
    var definition = new GlideRecord('metric_definition');
    var mi = new MetricInstance(definition, current);