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Trendbox reports

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Trendbox reports

Trendbox reports visualize the distribution of data for a specific time period.

A trendbox report is similar to a box report, but it also allows you to specify a time period for the report. When defining the report, use a descriptive title that indicates the use of the time period. Use trendbox reports when you have multiple small data sets from different sources that are related to each other. Examples include incident resolution times for different product features, or incident resolution times for different priorities.

For example, a trendbox report can show incident resolution duration for high priority incidents by support employee. Suppose every support employee handles P1 incidents, but you know that the time it takes to resolve each P1 incident varies. A trendbox report would show, by employee, the longest and shortest resolution times, and a grouping with the most common or closely clustered resolution times. With this information, you can compare resolution times by employee, or you can use the information to estimate future support staffing levels.

Figure 1. Trendbox report
Trendbox report

About trendbox report

Each box in a trendbox report displays the following information for each group of data:
Figure 2. Box chart scale
1. Sample maximum: the uppermost bold red line. 2. Upper quartile: the red line that forms the top of the box and cuts off the highest 25% of the data. 3. Median: the bold red line cutting through the box. 4. Mean: the blue dot inside the box. 5. Lower quartile: the red line that forms the bottom of the box and cuts off the lowest 25% of the data. 6. Sample minimum: the lowermost bold red line.
  1. Sample maximum
  2. Upper quartile
  3. Median
  4. Mean
  5. Lower quartile
  6. Sample minimum
Note: When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features
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