Trendbox reports visualize the distribution of data for a
specific time period.
A trendbox report is similar to a box report, but it also allows you to specify a time
period for the report. When defining the report, use a descriptive title that indicates the use
of the time period. Use trendbox reports when you have multiple small data sets from different
sources that are related to each other. Examples include incident resolution times for different
product features, or incident resolution times for different priorities.
For example, a trendbox report can show incident resolution duration for high priority
incidents by support employee. Suppose every support employee handles P1 incidents, but you know
that the time it takes to resolve each P1 incident varies. A trendbox report would show, by
employee, the longest and shortest resolution times, and a grouping with the most common or
closely clustered resolution times. With this information, you can compare resolution times by
employee, or you can use the information to estimate future support staffing levels.
About trendbox report
Each box in a trendbox report displays the following information for each group of data:
- Sample maximum
- Upper quartile
- Lower quartile
- Sample minimum
is enabled, this visualization includes a report that screen readers can interpret. For more
information, see Enabling accessibility