You can manually enter score data for indicators. You typically add scores manually
for indicators that require an update only once a month or less often. In addition, if data
cannot be collected automatically for some entities, like customers, you can manually enter
or import data.
Role required: pa_contributor, pa_admin, pa_power_user, or admin
Select the indicator for which you want to enter manual scores.
Change the selected date by clicking the left or right arrows around the
date range, or click the date range to select a new range.
Fill in the main scores for the indicator in the Indicator
Alternatively, if an indicator contains breakdowns, fill in the indicator
scores per breakdown instance.
Click Aggregate scores.
Choose whether you want to use the Sum or the
Average of a specific breakdown to calculate
the main scores for the indicator.
Select the breakdown to aggregate, such as
Priority, and click
All scores for that breakdown are totaled or the average is calculated
For automated indicators that collect a second-level breakdown and
are based on two or more breakdown sources, multi-level breakdown scores
can be entered in the scoresheet. For example, for Open incidents by
workgroup by priority, you can enter both scores for the elements of
workgroup (first level) and the elements of priority (second level).
Aggregations for these indicators are calculated in the same way as