Spotlight criteria define how to weight records based on specific attributes, such as
assigning a higher weight to incidents with a higher priority.
Some criteria may be more important than others and have a higher weight. Weight from multiple
criteria is cumulative within a spotlight group. The score of a record is the total weight from
all applicable spotlight criteria in the spotlight group.
For example, the priority P1 - Critical has a weight of 1000, the priority P2 - High has a
weight of 100, and open incidents not updated in 30 days have a weight of 1000. In this example
an open P2 incident that has not been updated in 30 days has a total score of 1100 and is
prioritized above a recently-opened P1 incident that has a total score of 1000.