Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Using breakdowns on dashboards

Log in to subscribe to topics and get notified when content changes.

Using breakdowns on dashboards

You can add breakdowns to a dashboard. Users can select a breakdown element to filter data in Performance Analytics widgets that have been added to the dashboard.

For example, the breakdown Category enables users to select a category from the list. After this selection the entire dashboard shows the data of indicators for that specific category, provided Follow element is selected for the widget that is used to render the chart or list in the widget configuration.

Note: Heatmat widgets do not support the Follow Element function. Dashboard breakdowns cannot apply to these widgets.
Figure 1. Breakdown dashboard
Dashboard with a breakdown applied

Add a breakdown to a dashboard

Add a breakdown to a dashboard to enable the ability to filter by breakdown element for all Performance Analytics widgets.

Before you begin

Role required: pa_admin, pa_power_user, or admin

About this task

If you selected Follow element for a widget, that widget can follow the breakdown by showing values for the indicators based on the selected breakdown instance. To change this setting while editing the dashboard, click the pencil at the top right of the widget. The Widget Configuration form appears and you can change the setting.

If you did not select Follow element for a widget, that widget does not follow a breakdown applied to the dashboard.


  1. Navigate to Performance Analytics > Dashboard Admin.
  2. Open the dashboard that you want to add a breakdown to.
  3. Click Edit in the Breakdown Source related list.
  4. Move the breakdown you want to apply to the Breakdown Source List.
  5. click Save.


The breakdown is applied to the dashboard. Users can select breakdown

Showing breakdown relations

A breakdown widget with the Scorecard visualization can display related breakdown information. The widget must be on a breakdown dashboard, and that dashboard must include the breakdown sources of the related breakdowns.

Consider an indicator such as Number of open incidents. This indicator uses the Assignment Group breakdown. The Assignment Group breakdown has three breakdown relations between its own elements. For an element of Assignment Group, these relations are:
  • A Parent Group, whose Sys ID value is in the Parent field of the selected element.
  • Child Groups, consisting of other Assignment Group elements whose Parent field value is the Sys ID value of the selected element.
  • Sibling Groups, consisting of other Assignment Group elements who share the same value in the Parent field.
Figure 2. Breakdown relations of Assignment Group
The three breakdown relations of the Assignment Group breakdown
Now consider a widget that displays the Number of open incidents indicator scores grouped by Assignment Group. You set the widget to follow an element selected in a breakdown dashboard. Now you must select which of the breakdown relations to follow.
Figure 3. Setting up widget to show elements by breakdown relation
Form for creating a breakdown widget with a scorecard visualization showing the choice of breakdown relations to follow

You select Child Groups. Now you put the widget in a breakdown dashboard that uses the Groups breakdown source. Groups is the breakdown source of the Assignment Group breakdown, so on the dashboard you can select any of the elements of Assignment Group. You select ACME Support, and the widget shows the groups that have ACME Support as a parent.

Figure 4. A widget on a breakdown dashboard showing a breakdown relation
A widget on a breakdown dashboard showing the child groups of the ACME Support group
If you edit the widget to display the Sibling Groups instead of the Child Group and select ACME Support on the dashboard again, you see the Assignment Groups with the same parent as ACME Support.
Figure 5. A widget on a breakdown dashboard showing another breakdown relation
A widget on a breakdown dashboard showing the sibling groups of the ACME Support group