Performance Analytics breakdowns

Breakdowns enable you to organize and filter indicator scores based on instance data for more detailed analysis, such as to show separate scores for each assignment group.

You can apply a breakdown on scorecards and dashboards. Breakdowns can be based on available instance data, or on bucket groups, which are custom groups for categorizing data.

For example, a breakdown could divide incident data by priority, by assignment group, or by age, or divide a geographical area by country or region. You can create automated breakdowns to organize scores based on existing instance data, or create manual breakdowns to manually define an organization.