Interactive Analysis

Interactive Analysis enables you to quickly explore data using visualizations.

Note: This functionality requires Performance Analytics Premium.

From any list of records you can access an interactive set of reports on the list data, as well as manipulate the data by grouping, stacking, and applying interactive filters. You can click a visualization to drill down into the data.

Figure 1. Interactive Analysis on Incident data
Interactive analysis on incident data

Launch Interactive Analysis

Launch Interactive Analysis from a list.

Before you begin

Role required: none

You must have access to the list of records that you want to analyze.


  1. Navigate to any list.
  2. (Optional) Configure the columns that are displayed on the list.
    The columns that appear on the list when you launch Interactive Analysis determine which fields are included in the analysis. The included fields determine which Group by and Stack by options are available, and which interactive filters appear by default.
  3. Right-click the column header for a reference, choice, date/time, or boolean field and select Launch Interactive Analysis.
    The column that you launch Interactive Analysis from is used as the default Group by value.
  4. (Optional) Change how data is aggregated by selecting different values in the Group by and Stack by choice lists, or filter the data by applying one or more interactive filters.
  5. (Optional) Drill down into a subset of the data by clicking a visualization, such as a bar in the bar chart or a cell in the heatmap.

Request Interactive Analysis

The Interactive Analysis plugin (com.glideapp.interactive_analysis) requires Performance Analytics Premium.

Before you begin

Role required: none


  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.