Content packs contain pre-configured dashboards that track and analyze key processes
The Performance Analytics
widgets on the
dashboard visualize data over time, which allows you to analyze your business processes and
identify areas of improvement. With content packs, you can get value from Performance Analytics
application with minimal setup.
Note: Content packs include some dashboards that are
inactive by default. You can activate these dashboards to make them visible to end users
according to your business needs.
Content packs provide all the configuration records required to analyze default
For additional, unofficial, content packs on various applications, see the ServiceNow Share Portal.