Content packs for Incident SLA Management

Content packs contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Note: To evaluate the functionality, you can activate Performance Analytics solutions and in-form analytics on instances that have not licensed Performance Analytics Premium. However, you have the following limitations:
  • You cannot create new indicators.
  • You cannot collect data older than 180 days.

For full functionality, license Performance Analytics Premium. For more information, see Get licensed Performance Analytics.

Content packs

The Performance Analytics widgets on the dashboard visualize data over time, which allows you to analyze your business processes and identify areas of improvement. With content packs, you can get value from Performance Analytics for your application with minimal setup.
Note: Content packs include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

To enable the content pack for Incident SLA Management, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Incident SLA Management. The guided setup takes you through the entire setup and configuration process.