Define commitments on a service offering with an SLA

Define a service offering that consists of a set of service commitments, which are specific services. Service commitments uniquely define the level of service in terms of availability, scope, and pricing. You can define your service commitments with an SLA that allows the service desk to track whether they provide a level of service in a defined amount of time.

About this task

To define a commitment on a service offering with an SLA, complete the following procedures:


  1. Define an SLA that applies to service offerings.
  2. Add the SLA to a service commitment.
  3. Add the SLA service commitment to the service offering.