User specified duration

You can choose to specify the length of time an SLA must run before it is marked as breached.

Select User specified duration in the Duration type field to specify a duration. The Duration field displays enabling you to specify the length of time in days, hours, minutes, and seconds the SLA must run before it is marked as breached.

The number of days specified in the Duration field are converted to 24 hour blocks.

Each time you set a duration, an example breach time information message displays at the top of the form. This will assist you in understanding how the breach date is calculated. For example, if the current date is January 1, 2015, time is 10:30 am, and the duration is set to 10 hours and no schedule has been selected, then the following information message displays: An SLA starting now will end breach on 2015-01-01 20:30 (Actual elapsed time: 10 Hours).