Monitoring SLAs You can view the details for every task SLA record created for a task. In the task SLA record, you can view the task SLA details such as the stage the task SLA is in and if it has breached. You can also view the target of the agreement being defined: None, Response or Resolution. Target is used for filtering, searching, and reporting purposes only.Note: This feature is available only for new instances, starting with the Jakarta release. In addition, you can get an overview of the timings for the task SLA such as the actual and business elapsed time and percentage, and the actual and business time left in days and hours. SLA timelineThe SLA timeline is a feature of the Service Level Management application. The SLA timeline helps to understand the progress of an SLA. The timeline provides detailed insight to the task updates which triggered stage changes during the life cycle of a task SLA.Verify SLA definition using SLA timelineYou can verify if a task is mapped appropriately with a defined SLA using the SLA timeline. If a task is mapped with the SLA definition, the SLA timeline displays a graphical representation of the progress of the task SLA.Activate SLA timelineYou can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.View SLA timelineYou can view an SLA timeline from a Task SLA record or from an SLA definition.Understand why an SLA did not trigger as expectedDescribes the conditions when an SLA might not trigger as expected.Use SLA timeline to determine business scheduleThis example demonstrates how to use the SLA timeline to determine the business schedules and business percentage time related to a task SLA.Use SLA timeline to understand SLA stage changeDescribes how you can understand SLA stage changes using SLA timeline.Use SLA Timeline to validate a new SLA definitionWhen a new SLA Definition is created the SLA Timeline can be used to see how the SLA will behave against existing task records.SLA notificationsSLA sends notifications at certain events defined in the workflow.