Share catalog items across catalogs

You can share a catalog item, enabling users to order that item from different catalogs. For example, you can share a Password Reset item across catalogs serving different teams.

About this task

To share a catalog item across several catalogs:

Procedure

  1. Navigate to Service Catalog > Catalog Definition > Maintain Items
  2. Open the item to share.
  3. Select the additional catalogs for that item in the Catalogs field.
    Figure 1. Shared Catalog Item
  4. Select Update.

    The shared item then appears in the Catalog Items related list for each catalog selected.