Apply user criteria to items and categories

You can apply a user criteria record to items and categories, either from the item or category form or from the user criteria form.

About this task

Note: The user criteria restriction applies only within Service Catalog for the specific item it is applied for. However, the user criteria restriction is not applied outside the Service Catalog where the user has access to the item via the table.

To apply criteria directly to an item or category, use the Available For or Not Available For related lists in the Item or Category form.

Note:
  • When a change is made to the end-user profile, such as location, and it affects their ability to view items, those changes do not take effect until the end user has relaunched the session.
  • The user criteria restrictions of a category do not automatically apply to the catalog items within the category. If required, you should apply the user criteria restrictions to the individual catalog items.

To apply criteria directly from the User Criteria form, add items to the Available For Catalog Items and Not Available For Catalog Items related lists, and add categories to the Available For Categories and Not Available For Categories related lists. You can configure the User Criteria form to add these lists

Note:

The Not Available For settings override Available For settings. A user on the Not Available For list for an item cannot access that item, even if that user is also on the Available For list for that item.