Service Catalog item designer

The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.

The item designer is best suited to manage items that have basic questions, approvals, and tasks.
Note: To create and manage more complex items, use the Service Catalog features for creating items.

Item designer process flow

  • Administrators or catalog administrators set up the design environment to enable a controlled item design process, and process category requests.
  • Catalog managers request categories, then manage their categories.
    • A user requests a category, either requesting to become the manager of that category, or assigning another user as the category manager.
      1. An administrator or catalog administrator processes that request, creating the category with a selected category manager.
      2. The category manager optionally assigns catalog editors to a category they manage.
  • Catalog managers and catalog editors use the catalog item design to perform the following activities.
    1. Create items within a category they are assigned to.
    2. Create questions, approvals, tasks, and sections, for the item.
    3. Publish items to the category after review.
  • Self-service users can use the service catalog to request items in the category, like any service catalog item.
Table 1. Catalog item designer roles
Role title [name] Description

Administrator [admin]

Catalog administrator [catalog_admin]

Can set up the catalog item designer environment and process requests for categories. Can also perform other service catalog management functions.
Catalog Item Designer [catalog_item_designer] Can view the status of category requests.
Catalog Manager [catalog_manager] Can view and assign catalog editors to their categories. Can also create, modify, and publish items within their categories.
Catalog Editor [catalog_editor] Can create, modify, and publish items within categories they are assigned to.