Service Catalog variable editors

Variable editors display variable values in fulfiller forms. These variable values are specified by a requester in the catalog item questions.

The following are the types of variable editors based on the catalog item type:

  • For a catalog item, VEditor displays the values of questions in the requested item and catalog task forms.
  • For a record producer, the default variable editor displays the values of questions for records generated from a record producer for task-extended tables.

VEditor

VEditor is applicable only for the ordered catalog items. This editor is a formatter added on requested items and catalog tasks of an ordered catalog item. It displays the values of questions specified while ordering the catalog item.

By default, VEditor is applicable for requested items and catalog tasks. You cannot use it for any other table.

To support a catalog UI policy or a catalog client script on VEditor for requested items and catalog tasks, select the Applies on Requested Items and Applies on Catalog Tasks check boxes for the catalog UI policy or the catalog client script.

Note: The values in VEditor are displayed from the sc_item_options table.
Figure 1. VEditor
Screenshot for VEditor

Default variable editor

Default variable editor is applicable only for record producers. This editor is a formatter added on records generated by a record producer for task-extended tables. It displays the values of questions specified in the record producer.

By default, this editor is applicable for the Incident, Problem, and Change tables. For other tables, you can configure this editor.

Catalog UI policies, catalog client scripts, catalog data lookups, reference qualifiers, and dependent reference fields are supported on the default variable editor only for task-extended tables. To support a catalog UI policy or a catalog client script on this editor, select the Applies on the Target Record check box for the catalog UI policy or the catalog client script.

Note: The values in the default variable editor are displayed from the question_answer table.
Figure 2. Default variable editor
Screenshot for the default variable editor