Service catalog categories

Categories organize service catalog items into logical groups. Administrators and catalog administrators can create and configure categories, defining their characteristics and adding content such as catalog items to them.

Categories can have a parent-child relationship, for example, IT and Laptops. A child category is a subcategory of its parent category. Each catalog item, order guide, record producer, content item, and subcategory appears as a single item within the category. A catalog item can exist in multiple categories, giving you the flexibility to offer the same service from multiple places within your catalog.

Figure 1. Service Catalog Categories

Catalog managers and catalog editors can also configure categories, but only categories to which they are assigned.

Note:
  • If there are no active items in a category‚Äôs hierarchy, that category does not appear in the catalog, and cannot be added to the catalog.
  • Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or Both.
  • Configure the glide.sc.category.canview.override property to change the roles for this behaviour.