Request fulfillment workflows

Service Catalog workflows enable administrators to easily define a complex, multi-step process for fulfilling and approving the request.

Service Catalog workflows can be defined using the graphical workflow editor and enables you to:

  • Edit workflows graphically.
  • Modify activities and conditions.
  • Define transitions between workflow activities.
  • Summarize workflow progress through stages.
  • Validate workflows to identify potential problems.
  • Publish workflows for other users.

ServiceNow typically recommends using workflows for request fulfillment processes.