Request fulfillment workflows

Service Catalog workflows enable administrators to easily define a complex, multi-step process for fulfilling and approving the request.

Service Catalog workflows can be defined using the graphical workflow editor, enabling you to:

  • Edit workflows graphically
  • Modify activities and conditions
  • Define transitions between workflow activities
  • Summarize workflow progress through stages
  • Validate workflows to identify potential problems
  • Publish workflows for other users

ServiceNow typically recommends using workflows for request fulfillment processes.