Place an order

When a customer orders something from the catalog, a request is generated to track the order.

Figure 1. Service catalog request

If a service catalog request is canceled, all associated purchase orders and transfer orders that have not been received are canceled.

Each individual catalog item that is part of a request creates a discrete request item with the request.

For example, a request for 2 PCs, 1 Chair, and 1 Desk would produce:

  • Request REQ0000001 -- 4 Things
    • Requested item RITM0000001 -- 2 X PC
    • Requested item RITM0000002 -- 1 X Chair
    • Requested item RITM0000003 -- 1 X Desk