Configure Service 360 Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product. About this taskTo configure Service 360, create categories and indicators, then link Service 360 to Performance Analytics. Create categories You can create new categories in addition to the default ones.Additional indicatorsYou can create new indicators in addition to the default ones.Link Service 360 to performance analytics Linking Performance Analytics to Service 360 is a crucial step to enable the ‘Click-Through’ feature for Service 360.
Configure Service 360 Service 360 uses Performance Analytics for reporting purposes and to provide answers to the questions of executives. As such, Performance Analytics must be activated to use this product. About this taskTo configure Service 360, create categories and indicators, then link Service 360 to Performance Analytics. Create categories You can create new categories in addition to the default ones.Additional indicatorsYou can create new indicators in addition to the default ones.Link Service 360 to performance analytics Linking Performance Analytics to Service 360 is a crucial step to enable the ‘Click-Through’ feature for Service 360.
