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Create a record producer with a template

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Create a record producer with a template

You can create a record producer to let users log problems from the Service Catalog. If a predefined template for a problem exists, it can be used with the record producer to fill in standard information.

Before you begin

Role required: admin

About this task

When record producers are submitted, they create a record on the specified table with the information provided. You can create a record producer with or without a using a template. The following example uses the sample template defined in Create a problem template.


  1. Navigate to Service Catalog > Record Producers.
  2. Click New.
  3. Complete the form with the following information.
    • Name: Performance Issues
    • Table Name: Problem [problem]
    • What it will contain tab or section
      • Short description: Report Performance Issues
      • Description: Please report performance issues only if they are consistent and severe.
    • Accessibility tab or section
      • Catalog: Service Catalog
      • Category: Can We Help You?
    • Generated Record Data tab or section
      • Template: Performance Issues
        Note: Using a template is optional. If you have no template, leave this field blank.
    Problem record producer
  4. Open the form context menu and click Save.
    Several related lists appear at the bottom of the form.
  5. Complete the following steps to add a variable in the Variables related list.
    1. Click New.
    2. Complete the Variable form with the following information.
      • Question tab or section
        • Type: Reference
        • Question:: Which configuration item is experiencing performance issues?
        • Name: configuration_item
      • Type Specifications tab or section
        • Reference: Base Configuration Item [cmdb]
      Variable form
    3. Click Submit.
  6. Create and submit another variable with the following information.
    • Type: Multi-Line Text
    • Question:: Describe the issue:
    • Name: Description

What to do next

Click the Try It link to see how the new record producer appears.
Performance issues record producer