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Agent auto assignment using time-based criteria

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Agent auto assignment using time-based criteria

Time-based methods, such as schedules and priority assignment, help you auto assign agents based on configuration settings and optional properties. The calculated ratings are used to determine the best agent to perform the task.

Any combination of time-based methods can be enabled in the application configuration screen.

When a task is created, the schedule of the agent and the task to be performed are combined with rating-based criteria to auto-assign an agent.