Knowledge Management Service Portal article view page

The Knowledge Management Service Portal article view page displays the selected knowledge article, including the article number, short description, and article content.

If users select a question, the article view page displays the question, any answers to the question, and a text box for providing an answer.

Figure 1. Knowledge Management Service Portal article view page
Knowledge Management Service Portal article view page
The Knowledge Management Service Portal article view page includes the following:
Header
For knowledge articles, the header includes the knowledge article number and enabled user actions. For questions, the header includes the question text.
Knowledge article meta data
Article information including the short description and author name, the date that the article was last modified, the number of views, and the average rating. If configured, it also includes article version information.
Article or question content
The text and images of the knowledge article or question.
Feedback options
Article feedback options include marking the article as helpful, rating the article, and providing a comment. Question feedback options include sharing a question, commenting on a question, providing an answer, and accepting an answer.
List widgets
The article view page includes the following list widgets for articles and questions:
  • Most Recent Tasks
  • Affected Products
  • Most Viewed
  • Most Useful
  • Question Stats
  • Recent Questions
From the Knowledge Service Portal article view page, you can do the following.
Action Description
View content View a knowledge article or question.
Edit an article Users with contribute access can edit an article.
Flag an article Users with contribute access can flag an article that contains incorrect or inappropriate content.
Subscribe to an article This action is available to logged in users; availability is based on knowledge subscriptions user roles. Click Subscribe in the article header to subscribe to that knowledge article. Unsubscribe by clicking Unsubscribe. See Knowledge subscriptions for more information.
Create an incident If configured, the Create Incident link appears at the bottom of the article after the article is rated as not helpful.
Provide feedback to an article Feedback options include marking an article as helpful, providing a rating from one to five stars, and adding a comment. See Knowledge feedback for more information.
Post a question All users can post a question.
Answer a question All users can provide an answer to a question.
Accept an answer The knowledge manager or the owner of a question can accept an answer as the correct answer.
Comment on a question or answer All users can add a comment to a question or to an answer.
Edit a question, answer, or comment All users can edit the questions, answers, and comments that they submit. Knowledge managers can edit questions, answers, and comments for the knowledge bases that they manage.
Note: For more information, see Social Q&A questions.