Use knowledge on mobile devices

All ServiceNow ITSA Suite users can access knowledge from mobile devices to search for and view knowledge articles and social Q&A questions.

Browse knowledge on mobile devices

You can browse knowledge bases using a mobile device.

Navigate to SELF-SERVICE > Knowledge Base.

Figure 1. Mobile Knowledge View

Browse Knowledge by tapping on a category and browsing articles or subcategories.

Figure 2. Mobile Knowledge Categories
Knowledge Mobile UI knowledge categories
Note: Select the desired category and click the close icon (Knowledge Management Mobile UI close icon) for the selected category to reflect in the search results.

View knowledge articles and questions on mobile devices

You can read knowledge content using a mobile device.

Tap a title to view the article or question.

Note: You cannot edit or add comments to knowledge articles on the mobile interface. If using Social Q&A, you can perform all functions such as adding and editing questions, answers, and comments through the mobile interface.
Figure 3. Mobile Knowledge Article View

Search knowledge on mobile devices

Find a specific article or question by searching on a particular term.

Figure 4. Mobile Knowledge Search