I18N - Knowledge internationalization

Organizations with knowledge users who speak multiple languages can activate the optional knowledge internationalization features.

Activating internationalization plugins for any of the available languages automatically activates the I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2).

Enabling any of the I18N language plugins automatically enables the I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2).

When active, knowledge internationalization enables the knowledge management team to create language-specific knowledge articles and keep translations of the same article related to each other so they are easy to manage. Users can view and search within their own language while still being able to view articles in other languages when necessary.

To set the default language for searching articles to a language different from the logged in language of the user, specify the desired language in the glide.knowman.search.default_language system property.

For example, if you are logged in using the French language and would like the default language for searched articles to be English, specify English in the system property. You can then switch to French from within the UI to see French articles.

If no language is specified in the system property, articles default to the logged in language of the user.

Refer to Knowledge search for information on performing a search on all available languages simultaneously.

Social Q&A does not use language-specific questions and answers. All questions and answers appear in the language they were created in. For example, a question in English is not translated when the current user's selected language is French.