Close multiple incidents from the UI action

The administrator can create a UI action to add an entry to the Actions choice list below the Incident list. If this configuration is available, service desk agents can close multiple incidents from the Incident list without the list_updater role.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

  1. Navigate to Incident > Open.
  2. Select the check box beside each incident to be closed.
  3. Select CloseNotes in the Action choice list below the list.
  4. Set the State to Closed, select a Close code, and enter notes in the Close notes field.
  5. Click Update.