Configure incident categories or subcategories

You can add to or remove choices from the lists of incident categories and subcategories.

Before you begin

Role required: admin

About this task

If the Subcategory field does not appear, the administrator can configure the incident form to display it.


  1. Navigate to Incident > Create New.
  2. Perform one of the following steps.
    Edit Category choices Right-click the Category field and select Configure Choices.
    Edit Subcategory choices Select the Category to update its subcategory choices. Right-click the Subcategory field and select Configure Choices.
  3. Perform any of the following actions.
    Add new category Click New, specify a Label and Value, and then click Submit.
    Add existing category Highlight the required category and click Add.
    Remove existing category Highlight the category to be removed and click Remove.
  4. Click Save.