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Incident Alert Management features

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Incident Alert Management features

The features of Incident Alert Management allow your organization to create and manage communications related to major business issues or incidents.

You can use the Incident Alert Management application to:

  • Create an incident alert when a crisis occurs.
  • Set up contact responsibilities to identify the individuals who receive automatic notifications when incident alerts are created. If they want to receive notifications, Self-service users can subscribe to incident alerts.
  • Manage incident alerts to improve communication while dealing with the crisis.
  • Use the optional Notify feature to send notifications by SMS messages and voicemails, and to set up conference calls.
  • Monitor events and results with the incident alert dashboard and reports.