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Contract Management

Contract Management

Manage and track contracts with the ServiceNow® Contract Management application.

A contract is a binding agreement between two parties. In the ServiceNow platform, contracts contain detailed information such as the following.
  • Contract number
  • Contract start and end dates
  • Active status
  • Terms and conditions statements
  • Documents
  • Renewal information
  • Financial terms
Contract Management is active by default. If the Cost Management plugin has been activated, Contract Management integrates with Cost Management to associate contracts with costs and determine the total cost of ownership. You can track recurring expenses with rate cards and expense lines. An administrator can activate the Cost Management plugin.

To use terms and conditions in Contract Management, you must activate the Managed Documents plugin.

To associate contracts with work orders, you must activate the Work Management plugin.

If you are using the Software Asset Management plugin, use the Software Licenses option.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.