Request a standard change from the catalog

You can request a new standard change from the published standard change catalog templates.

Before you begin

Role required: itil or admin

Procedure

  1. Navigate to Change > Standard Change > Standard Change Catalog.
  2. Select one of the following options depending on the type of standard change you want to request.
    OptionDescription
    Network Standard Changes Request a standard change to the network.
    Server Standard Changes Request a standard change for servers and attached storage.
  3. Select a template from the Items section.
    For example, Add network switch to datacenter cabinet in the Network Standard Changes > Items section.
    When you select the catalog item, a standard change is created. The Change Request form is displayed with values from the standard change template.
  4. Complete the form with additional information you have.
    For example, add the Configuration item and the Assignment group.
  5. Open the form context menu and click Save.
  6. Complete any information in the related lists that apply to the standard change request.
  7. Click Update.