Extend or disable multiple CI association The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records. Before you beginRole required: admin Procedure Enter sys_properties.list in the navigation filter to open the System Property [sys_properties] table. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. The value of this property is set to change_request by default to enable association of multiple CIs to change requests. To enable multiple CI association to other types of task, add the required table as a value. For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma. Click Update to save and update the property. (Optional) Complete the following steps to disable multiple CI association for the Change Request form. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. Navigate to System UI > List control. Perform one or both of the following tasks to disable multiple CI association for the related lists. Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box. Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.
Extend or disable multiple CI association The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records. Before you beginRole required: admin Procedure Enter sys_properties.list in the navigation filter to open the System Property [sys_properties] table. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. The value of this property is set to change_request by default to enable association of multiple CIs to change requests. To enable multiple CI association to other types of task, add the required table as a value. For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma. Click Update to save and update the property. (Optional) Complete the following steps to disable multiple CI association for the Change Request form. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. Navigate to System UI > List control. Perform one or both of the following tasks to disable multiple CI association for the related lists. Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box. Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.
