Contents IT Service Management Previous Topic Next Topic Extend or disable multiple CI association Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Extend or disable multiple CI association The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records. Before you beginRole required: admin Procedure Enter sys_properties.list in the navigation filter to open the System Property [sys_properties] table. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. The value of this property is set to change_request by default to enable association of multiple CIs to change requests. To enable multiple CI association to other types of task, add the required table as a value. For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma. Click Update to save and update the property. (Optional) Complete the following steps to disable multiple CI association for the Change Request form. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. Navigate to System UI > List control. Perform one or both of the following tasks to disable multiple CI association for the related lists. Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box. Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box. On this page Send Feedback Previous Topic Next Topic
Extend or disable multiple CI association The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records. Before you beginRole required: admin Procedure Enter sys_properties.list in the navigation filter to open the System Property [sys_properties] table. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. The value of this property is set to change_request by default to enable association of multiple CIs to change requests. To enable multiple CI association to other types of task, add the required table as a value. For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma. Click Update to save and update the property. (Optional) Complete the following steps to disable multiple CI association for the Change Request form. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. Navigate to System UI > List control. Perform one or both of the following tasks to disable multiple CI association for the related lists. Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box. Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.
Extend or disable multiple CI association The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records. Before you beginRole required: admin Procedure Enter sys_properties.list in the navigation filter to open the System Property [sys_properties] table. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. The value of this property is set to change_request by default to enable association of multiple CIs to change requests. To enable multiple CI association to other types of task, add the required table as a value. For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma. Click Update to save and update the property. (Optional) Complete the following steps to disable multiple CI association for the Change Request form. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property. Navigate to System UI > List control. Perform one or both of the following tasks to disable multiple CI association for the related lists. Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box. Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.