Configure Change Management You can configure various aspects of Change Management based on the specific requirements of your organization. Before you beginRole required: admin or change_manager Procedure Configure one or more of the following aspects of Change Management. Change Management propertiesAdministrators can use change properties to configure Change Management behavior.Configure ability to copy a change requestYou can configure the ability to copy a change request record and its details using system properties.Create a change request templateYou can create a template that can be used to create change requests with pre-defined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.Create a change request assignment ruleYou can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.Add a new change request typeYou can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.Extend or disable multiple CI associationThe ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.State model and transitionsChange Management offers a state model to move and track change requests through several states.Standard change catalogStandard changes are preapproved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.Change Management risk assessment and conflict detectionChange Management features provide ways to calculate and assess the risk of change requests, and to identify and resolve conflicts.Bulk CI Changes and Mass Update CIBest Practice - Bulk CI Changes and Change Management - Mass Update CI enable users to apply the same update to a set of CIs for a specific CI class. Mass Update CI extends Bulk CI Changes, and works with and enforces the change management state model.