Conflict detection

Conflict detection identifies when changes are scheduled at the same time or impact the same configuration items (CIs) and related CIs. You can run conflict detection automatically or manually.

Conflict detection also highlights when a change occurs outside of the maintenance schedule or during a blackout schedule so that you can reschedule the change.

Conflict detection enables you to perform the following tasks.

Identify the recency of the conflict information
Conflict status and Conflict last run fields on the change request record enable you to identify whether conflict detection was run and the date and time it was last run.
Run manual and automated conflict detection
You can run conflict detection manually or automate it based on your requirements. Save the change request record prior to running conflict detection.
View conflict information
You can view conflict information in the Conflicts section of the Change Request form after you save the change request and run conflict detection. The Conflicts section provides information such as affected CIs, type of conflict, schedule, conflicting changes, and time and date details regarding when the conflict detection was last run.