Consumables life cycle

Consumables are assets that are not tracked individually, but as a group of the same model.

The group of consumables has one or more of the following traits.
  • Same location
  • Same state
  • Consumed by the same asset, typically as accessories or parts

Some common consumable assets include computer mice, computer keyboards, and pencils. The base ServiceNow system includes the Consumable model category. The first step in working with models is to create a model within the model category for an individual consumable asset. Items such as keyboards and computer mice are often tracked as consumables. Consumables cannot be pre-allocated.

Consumable assets are stored in the Consumable [alm_consumable] table. Consumables follow a slightly different life cycle from other assets.

Stages of consumables

The consumable life cycle stages are as follows.
  • On order
  • In stock
  • In transit
  • Consumed
  • In maintenance
  • Retired
  • Missing

View consumable assets

Consumables are tracked as a group of the same model, but you can view individual consumables in the consumable model record.

Before you begin

Role required: model_manager

Procedure

  1. Navigate to Product Catalog > Product Model > Consumable Models.
  2. Open a consumable model record.
  3. View individual consumables in the Consumables related list.
    Consumables related list

Create consumable assets

Create a consumable to track an asset as a group of the same model.

Before you begin

Role required: asset

Procedure

  1. Navigate to Asset > Portfolios > Consumables and click New.
  2. Fill in the fields, as appropriate.
    The system automatically sets the Class to Consumable.
    Figure 1. Class field set to Consumable
    Class field set to Consumable

Consume consumable assets

To consume consumable assets, they must have a state of In Stock and a substate of Available.

Before you begin

Role required: asset

Procedure

  1. Navigate to Asset > Portfolios > Consumables.
  2. Click the Display Name of a consumable asset with a state of In Stock and a substate of Available.
  3. Click Consume.
    Consume consumable
  4. Enter the Quantity to consume.
  5. In Asset, click the lookup icon and select the asset associated with the consumable.
    For example, a computer mouse tracked as a consumable asset can be associated with a non-consumable asset such as a computer.
  6. In User, click the lookup icon and select a user associated with the consumable.
  7. Click OK.
    On the Consumable form, the Quantity field shows the reduced number. The Consumables list contains two records for the consumable in the specific stockroom: one with a state and substate of In Stock and Available (if you did not consume the entire quantity), and one with a state of Consumed. If a consumable is not in the process of being transferred to a different stockroom and information in the data record is the same, similar records are merged automatically. After a consumable is consumed, the record remains in the system for reporting purposes.