View an escalation report

The escalations report shows you what the escalation sequence is and which rules apply for the selected date. For each group, you can choose to show either the active roster members or the on-call person.

Before you begin

Role required: itil

About this task

You can see the on-call persons only for the groups you are authorized to see. If you select an unauthorized group, a message appears stating that various rows have been removed due to security constraints.

Procedure

  1. Navigate to On-Call Scheduling > Escalations > Escalations Report.
  2. Select the date for the report.
  3. Enter the first few letters of the desired group into the Name field to see a list of groups that start with those letters. Or select the All groups check box to see a list of all available groups.
  4. Select at least one group in the slushbucket.
  5. For Report style, select one of the following.
    • Active roster members: to display the on-call persons and catch-all persons in the escalation order, along with their delay times.
    • On call person: to quickly find out who is on duty.
  6. Click Run Report.