Business service definition Define business services to build comprehensive maps of all devices and applications used to provide services in your organization. A business service is a set of interconnected applications and hosts, which are configured to offer a service to the organization. Business services can be internal, like organization email system or customer-facing, like an organization website. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. These applications and hosts are all configured to offer the service of financial reporting. Create and define your business services as follows: Define a business serviceSpecify entry points and the mapping method for a business service.Create a discovery schedule for an application CIYou can define how often Service Mapping runs the discovery process for different configuration items (CIs) and updates information about them.Organize business services into groupsArrange business services by groups to perform some actions simultaneously on multiple services. Use service groups to control user access to services. In Event Management, you can track service health by service groups. Control user access to business servicesAssign user roles to service groups to control user access to business or IT services in your organization. Enable traffic-based discovery for CI types or specific CIsService Mapping can discover and map CIs by detecting the inbound and outbound traffic that the CIs generate. Create a traffic-based discovery rule to determine which configuration items are available for traffic-based mapping.Create a discovery behavior for Unix-based load balancersIf your network uses load balancers running on Linux hosts, create a discovery behavior to ensure that Service Mapping and Discovery discover them correctly.Check a business service mapAfter you create a business service and run the mapping process for the first time, check the generated map to make sure that it reflects the business service correctly. Complete and troubleshoot maps in Service MappingYou may need to resolve problems that occurred during discovery and mapping of a business service.