Configure Windows MID Server service credentials

MID Server service credentials are required so the MID Server can communicate with devices on your network.

About this task

By default, the MID Server service runs as a Local System account. This account only grants access to the machine on which the MID Server is running, not to other systems on the network. Therefore, you must change the service credentials so one of the following types:
  • a Domain User account.
  • a specific user account that has local admin access to the MID Server machine as well as access to other systems on the network.
Note: Service credentials are not the same as the MID Server user credentials: the service credentials allow communication between the MID Server and your network, while the MID Server user credentials allow communication between the MID Server and the instance. You must configure both of these credentials separately. See Create the MID Server user and grant the role for instructions on MID Server user credentials.

Procedure

  1. Open the Windows Services console.
  2. Double-click the ServiceNow <MID Server name> service for each MID Server.
  3. Select the Log On tab.
  4. Set Log on as privileges with the Domain User or another user account that has local admin access to the MID Server machine as well as access to other systems on the network.
    Whatever account you choose, verify that is has local admin access and access to other systems on the network. For local admin access, you can use Windows Explorer to grant write permissions to the MID Server agent folder.
  5. In the General tab, set Startup type to Automatic.
  6. Click OK.
  7. Restart the ServiceNow <MID Server name> service, and make sure that ServiceNow\<MID Server name>\agent\logs\agent0.log does not have error messages. If the MID Server does not start, see the ServiceNow knowledge article Review the agent log for MID Server errors (article KB0535148).
  8. On the instance this MID Server is connected to, navigate to MID Server > Servers. If Discovery is installed, navigate to Discovery > MID Servers.

    All MID Servers connected to this instance are listed.

  9. Make sure that the Status of the MID Server you just installed is Up.