IT Operations Management Eliminate outages with a service‑aware approach, ingest operational information, and enable IT to proactively address issues and quickly respond to incidents. DiscoveryServiceNow® Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds.Service MappingThe ServiceNow® Service Mapping application discovers all business services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the business service operation. Event ManagementThe ServiceNow® Event Management application helps you identify health issues across the datacenter on a single management console, provides alert correlation and root cause analysis (RCA) for discovered/manual business services and for automated alert groups. Event Management is available as a separate subscription from the rest of the ServiceNow platform.Cloud ManagementWith the ServiceNow® Cloud Management application, you can use a single ServiceNow interface to access cloud resources, publish cloud offerings to a catalog, and manage the usage of those resources.