Provide feedback for an alert group

As you view the details of an automated or CMDB alert group in the Alert Console, you can provide feedback about the accuracy and usefulness of the group. This feedback can help future analysis, and over time, accumulated feedback continues to improve the accuracy of alert aggregation.

Before you begin

Role required: evt_mgmt_user

About this task

Provide feedback in the form of a Yes/No response to the question of how accurate and useful the alert group is. This form of feedback for an alert group is provided for the primary alert of the group, as described in the following procedure.

Another form of feedback is user manipulation of manual alert groups and automated alert groups:
  • The Service Analytics Alert Aggregation Learner tracks manual additions and removals of alerts from automated alert groups. In subsequent occurrences of the same types of alerts with similar time correlation - this form of feedback is applied. Service Analytics automatically repeats the addition or removal actions that were previously done manually. If you undo any previous alert additions or removals to those alert groups, the automatic process is adjusted accordingly.

    You can review user additions and removals of alerts from an automated alert group, and undo any action so it is not automatically repeated by Service Analytics. See Edit feedback for an automated alert group for more information.

  • The Service Analytics Alert Aggregation Learner also learns the patterns of alerts in manual alert groups. Later, when new streams of alerts arrive, Service Analytics automatically forms automatic alert groups according on these patterns.
To enable the application of this form of feedback during alert aggregation, set the property sa_analytics.agg.query_customer_feedback_enabled to true.

Procedure

  1. Navigate to Event Management > Alert Console.
  2. Locate the group for which you want to provide feedback, and click its button to display the alerts included in the group.
  3. Click the primary alert of the group to open its Alert form.
  4. Based on your analysis of the accuracy and helpfulness of this group, set Feedback to Yes or No.
  5. Click Update.