The Maintenance status indicates that the CI is under
maintenance. For example, there is a software upgrade, and the issues can result from that
activity, therefore all maintenance alerts are discarded.
Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user
The alert maintenance status can change due to any of these reasons:
- A user selected the Maintenance check box on the
alert, or selected the alert from the list view, and then clicked the
Maintenance UI action.
- A new alert that had been bound to a CI whose status is in maintenance
status on the CMDB table.
- If all previous events associated with the alert are in maintenance, the
alert Maintenance field can automatically be set to
true showing maintenance is in progress. However,
if an alert Maintenance field is
false but the related CI status is changed to
In Maintenance after the alert was created, any
subsequent events do not put the alert into maintenance. For example, if an
alert is generated for a router and later the router is taken down for
maintenance, it is still assumed that there was a problem before maintenance
started and the issue must not be ignored.
Note: If a maintenance flag was set on an alert in Geneva, after upgrading to
Helsinki it affects the impact as a regular alert. However, it is seen in the
alert console only when a new event arrives.
Review the Maintenance column for each alert.
A value of true
indicates that the CI is under
If the Maintenance
field is not
visible on the Alert form, personalize the list to add the field. For more
information, see Personal lists