Update manual service relationships

To make sure that alerts for a manual service show the correct impact on related CIs, update CI relationships in the service as necessary.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

The CI relationships, which contain class and instance information, originate from the CMDB. For a particular device, service, or application, the CI relationship includes:
  • Basic information, such as a device name.
  • Configuration details such, as operational status, software version, or firmware version.
  • Network connectivity information such as a port number.

Procedure

  1. Navigate to Event Management > Manual Services.
  2. Click the service name.
  3. Do one or more of the following:
    OptionAction
    View CIs that are present in the manual service Review the Service Configuration Item Associations section.
    View CMDB relationships between CIs In the form header, click View map.
    Use a CI class to add corresponding CI instances and relationships to the manual service In the Service Configuration Item Associations section:
    1. Click New.
    2. Select a Configuration Item class from the CMDB.
    3. Click Submit.
    Add a list of CI instances and relationships to the Related Items section In the Related Items section:
    1. Click the Add CI Relationship icon (BSM icon ).
    2. Use the CMDB relationship editor to select the Suggested relationship types. See Create or edit a CI relationship.
    3. In the Filter section, select conditions to find the CI class and click Run Filter.
    4. In the Configuration Items section, select one or more CI instances for the manual service.
    5. In the Relationships section, click the plus icon (+).
    6. Click Save or Save and Exit.
    7. Click OK to add the CI instance information to the Related items section of the Manual Service form.
      Note: The CIs only attach to the manual service after you click Populate.
    Copy all suggested CI relationships from the Related Item section to the manual service and BSM map In the Service Configuration Item Associations section:
    1. Click Populate.
    2. Select the number of related item layers to add or import.
    3. Click OK.
    Delete a CI from the manual service In the Service Configuration Item Associations section:
    1. Click the CI name.
    2. In the Actions on selected rows dialog box, select Delete.
    3. In the dialog box to confirm this click Delete.

      Event Management removes the information from the manual service. However, the CMDB information remains intact.

    Restore deleted CIs on the Service Configuration Item Associations list In the Service Configuration Item Associations section, click Populate.
    Delete the manual service In the form header.
    1. Click Delete
    2. In the dialog box, click Delete.

      Event Management removes only the manual service. However, the CMDB information remains intact.