Monitor alerts for a manual service

If you want to view information for only manual services, navigate to the Manual Services list. From this list, you can open business service maps to view and manage alerts for the CIs in each service.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

Procedure

  1. Navigate to Event Management > Manual Services.
  2. Click View Map.
  3. Do one or more of these actions:
    OptionAction
    View alert details for a CI In the business service map:
    1. Click a CI tile.
    2. Below the map, click the Alerts tab and review the listed alerts.
    View impact on the CI parent In the business service map:
    1. Click a CI tile.
    2. Below the business service map, click the Impact tab and review the listed impact rules.
    3. Adjust the impact rules as necessary.
    Change the map display, map layout, or map indicators In the business service map header:
    1. Click the menu icon.
    2. Configure the appropriate settings.
    Navigate to another manual service In the business service map header:
    1. Click the down arrow next to the service name or the folder icon for all services.
    2. Search for and select another manual service (Manual Business Service icon).
    The icon color represents the highest impact or severity for active alerts on the manual service.
    • Critical: Red (highest severity).
    • Major: Orange.
    • Minor: Yellow.
    • Warning: Blue (lowest severity).
    View properties for a CI In the business service map:
    1. Click a CI tile.
    2. In the side pane, click the Properties tab and review information about the CI.
    3. If you want to view more detailed information, scroll to the end of the pane and click Detailed Properties.