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Home Jakarta ServiceNow IT Operations Management IT Operations Management Event Management Administer events Event collection configuration Event collection via MID Server using a pull operation Connect to external servers with default event connectors Configure event collection from SolarWinds
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Configure event collection from SolarWinds

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Configure event collection from SolarWinds

The SolarWinds connector instance requires configuration prior to receiving events from the SolarWinds server.

Before you begin

Role required: evt_mgmt_admin and evt_mgmt_integration
Connector validation performed on versions:
  • NPM 12.0
  • SAM 6.2.1
Note: The SolarWinds connector instance can import events from:
  • Network Performance Monitor (NPM)
  • SolarWinds Service & Application Monitor (SAM)

Procedure

  1. Navigate to Event Management > Event Connectors (Pull) > Connector Instances.
  2. Click New and create a SolarWinds connector instance with the following details:
    Field Value
    Name Type a descriptive name for the SolarWinds connector.
    Host IP Specify the SolarWinds IP address.
    Credential Select a credential that uses Basic Auth. The format for the User name is domain\username.
    Schedule (seconds) The frequency in seconds that the system checks for new events from the SolarWinds server.
    Description Type a description for the use of the SolarWinds event collection instance.
    Connector Definition Select Solarwinds.
    Last error message The last error message is automatically updated.
    Last run time The last run time value is automatically updated.
    Last run status The last run time status is automatically updated.
    MID Servers (MID Server for Connectors section) Specify a MID Server that is up and is valid. You can configure a number of MID Servers. If the first is down, the next MID Server is used. If that MID Server is not available, the next is selected, and so on. MID Servers are sorted according to the order that their details were entered into the MID Server for Connectors section. If no MID Server is specified, an available MID Server that has a matching IP range is used. The privileges that are required for the user account that is used for the MID Server to collect events from SolarWinds is that of evt_mgmt_integration.
  3. Right-click the form header and select Save.
  4. In the Connector Parameters section, specify the value of the port parameter. Default value 17778.
  5. Click Test connector to verify the connection between the MID Server and the SolarWinds connector.
  6. If the test fails, follow the instructions that are issued by the error to correct the problem and then run another test.
    Tip: Use a network tool, such as ping, to verify that the SolarWinds server is running and the IP address matches the value in the Host IP field.
  7. After a successful test, select the Active check box and then click Update.