Interoperability with Service Mapping

Event Management uses discovered services from Service Mapping and automated alert groups with root cause analysis from Service Analytics to expedite alert resolution.

When an event from an external source arrives from the MID Server, script, or web service API (not pictured), Event Management locates CI information for alert generation and CI remediation. CI information is stored into the CMDB from sources such as Service Mapping, Discovery, third-party sources, and manual population. With Service Analytics, additional aggregated alert group and root cause analysis information is available to resolve the issue.
Figure 1. Event Management interoperability