Get started with Event Management You can plan for Event Management to receive external events from external sources. To plan for Event Management, consider the following factors: Enable the appropriate plugins, for example, if you want Operational Metrics, activate the ITOM Metric Management (com.snc.sa.metric) plugin. Configure the MID Server. For more information, see MID Server configuration . If you want alerts to show the affected CIs, you can add the appropriate CIs to the CMDB and then configure alert binding. You can manually add CIs, import CIs, or discover CIs with Service Mapping. For tracking purposes, CI discovery provides specific service mapping relationships of the computers, software, and services on the alert. Consider the events that your organization encounters and set up the appropriate event filters, mappings, and rules. Consider the manner in which your organization tracks and remediates events, and then set up the alert and impact rules accordingly. Consider the best use of Event Management dashboards for monitoring and remediation. Request Event ManagementEvent Management plugin (com.glideapp.itom.snac) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Service Analytics plugin (com.snc.sa.analytics) is activated automatically when Event Management is activated.Installed componentsActivating the Event Management (com.glideapp.itom.snac) plugin adds several tables, properties, user roles, script includes and other components.Content packs for Event ManagementContent packs contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.Supported browsersThe latest version or service pack of Internet browsers are required for Event Management.Event Management during a platform upgradeDuring a platform upgrade, as of Istanbul, Event Management jobs whose Upgrade safe flag is marked as true remain running.Event Management considerationsConsiderations for setting of properties and general configuration.