Find the cause of a "Probe not found" error

Verify the correct sys_id of the probe associated with the probe parameter in the payload of the ECC Queue input record.

Before you begin

Role required: discovery_admin, admin

Procedure

  1. Record the sys_id of the probe as it appears in the ECC Queue payload.
    Figure 1. ECC Queue payload sample
    ECC Queue payload sample
  2. Navigate to Discovery Definition > Probes and open the record for the probe you want to inspect.
  3. Right-click in the record's header bar.
  4. Select Copy sys_id from the context menu. Follow browser instructions to copy the sys_id if browser security measures restrict this function.
  5. Compare this value with the sys_id of the probe from the payload.
    If the sys_id of the probe record does not match the value in the payload, try to determine the cause of the incorrect value.